Patient Survey results
We regularly survey our patients to find out how we are doing.
Patients are asked to rate different elements of our service giving a score of 1-5.
1= very poor, 5 = excellent.
The results below are for the period December 2018 to December 2019 where 169 patients gave us feedback
| WHEN YOU VIEWED THE CONDITIONS WE COVER AND FILLED OUT THE CONSULTATION FORM | |
| Did you feel there was enough information on the website for you to make an informed decision about the most suitable treatment? | 4.7 |
| Did you feel you were asked to provide enough information for the doctor to be able to make a decision about suitable treatments for you? | 4.7 |
| How would you rate the consultation process from filling in your details to the payment page? | 4.6 |
RESPONSE TIMES |
|
| Did the doctor review your consultation quickly? | 4.6 |
| Did you feel the overall process was efficient and safe? | 4.6 |
| Were you happy with the time it took from making the order to receiving the treatments? | 4.6 |
YOUR MEDICATION |
|
| Did you receive the medication when you expected too? | 4.6 |
| Where the instructions for taking the treatments clear and concise? | 4.6 |
OVERALL |
|
| Are you satisfied with the process you went through from the start to receiving the treatments or advice? | 4.6 |
| How happy are you with the PharmaDoctor online service? | 4.6 |
Would you recommend the service to others? |
|
| YES | 93% |
| NO | 7% |