cqc Survey results

We regularly survey our patients to find out how we are doing.

Patients are asked to rate different elements of our service giving a score of 1-5.
1= very poor, 5 = excellent.

 

COMPLETION OF YOUR PERSONAL DETAILS AND ONLINE HEALTH CONSULTATION

Navigating the consultation pages within the website   4.3
The ease of answering the consultation questions   4.4
Your feeling of how thorough the consultation questions were    4.2

 


RESPONSE TIMES      

Confirmation that your health questionnaire had been received   4.5
Further information asked by the doctor (if applicable)     4.3
Time taken to recommend a medication      4.1

             


YOUR MEDICATION     

Time taken to receive your medication     4.4
Advice and instructions on how to take the medication   4.1

      
             
OVERALL      

Your satisfaction with the online billing / payment procedure   4.3
Your overall impression of My Online Doctor service   4.2

 

Would you recommend the service to others?

YES   90%
NO   10%