Patient Survey results

We regularly survey our patients to find out how we are doing.

Patients are asked to rate different elements of our service giving a score of 1-5.
1= very poor, 5 = excellent.

The results below are for the period 01/01/2018 to 26/10/2018 where 88 patients gave us feedback

WHEN YOU VIEWED THE CONDITIONS WE COVER AND FILLED OUT THE CONSULTATION FORM

Did you feel there was enough information on the website for you to make an informed decision about the most suitable treatment?   4.6
Did you feel you were asked to provide enough information for the doctor to be able to make a decision about suitable treatments for you?   4.7
How would you rate the consultation process from filling in your details to the payment page?   4.5


RESPONSE TIMES      

Did the doctor review your consultation quickly?   4.7
Did you feel the overall process was efficient and safe?   4.7
Were you happy with the time it took from making the order to receiving the treatments?   4.6


YOUR MEDICATION     

Did you receive the medication when you expected too?   4.5
Where the instructions for taking the treatments clear and concise?   4.7

             
OVERALL      

Are you satisfied with the process you went through from the start to receiving the treatments or advice?   4.5
How happy are you with the PharmaDoctor online service?   4.4


Would you recommend the service to others?

YES   93%
NO   7%